At Spielbank Hohensyburg, we believe that gaming should be fun, exciting, and always under control. We are strongly committed to promoting responsible gaming and protecting our players.
Your well-being is our priority.
Our Commitment to Safe Play
Spielbank Hohensyburg follows strict German responsible gaming standards. We work hard to:
- Prevent underage gambling
- Provide effective tools for self-control
- Identify and support players who may need help
- Ensure fair and transparent games
We fully support the principles of the German gambling regulations and cooperate with leading responsible gaming organizations.
Responsible Gaming Tools Available to You
We give you powerful tools to stay in control at all times:
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limit | Set daily, weekly or monthly deposit maximum | In Account Settings |
| Loss Limit | Limit the amount you can lose in a period | In Account Settings |
| Session Time Limit | Automatically logs you out after chosen time | In Account Settings |
| Reality Check | Pop-up reminders showing how long you’ve been playing | Available in game lobby |
| Cool-off Period | Short break from 24 hours up to 30 days | Contact Support |
| Self-Exclusion | Temporary (6 months) or permanent exclusion | Contact Support or via form |
All limits can be adjusted at any time. Lowering limits takes effect immediately. Increasing limits has a 24-hour waiting period for your protection.
Signs That Gaming May Be Becoming a Problem
If you recognize any of the following, it may be time to take a break or seek help:
- Gambling longer than planned
- Trying to win back losses (“chasing losses”)
- Hiding your gambling from family or friends
- Using money for gambling that should go to bills or essentials
- Feeling anxious, irritable or restless when not playing
If any of this sounds familiar, we encourage you to use our tools or contact support immediately.
Help and Support Resources
In Germany:
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
- Spielen mit Verantwortung — Hotline: 0800 137 27 00 (free)
- Gambling Therapy — Online support in German
- Local counselling centres in Dortmund and across NRW
At Spielbank Hohensyburg:
- 24/7 Live Chat support (German & English)
- Direct link to self-exclusion and limit setting
- Dedicated responsible gaming team
Age Verification & Underage Protection
You must be 18 years or older to play at Spielbank Hohensyburg. We use advanced age and identity verification processes. Any attempt to bypass these rules will result in immediate account closure.
Our Promise
We will never encourage you to play beyond your means. We will never send you marketing messages if you’ve asked us to stop. We will always support you if you decide to take a break or stop playing.