At Spielbank Hohensyburg, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or play on our website.
We fully comply with the German Data Protection Regulation (DSGVO / GDPR) and all applicable data protection laws.
1. Who We Are
Spielbank Hohensyburg is the official online platform of the traditional casino in Dortmund, Germany.
For any questions regarding this Privacy Policy, you can contact us via live chat or at: privacy@spielbank-hohensyburg.de
2. Information We Collect
We collect the following types of data:
Personal Data
- Full name, date of birth, address, email, and phone number
- Government ID documents (for identity verification)
- Payment information (processed securely by third-party providers)
Technical & Usage Data
- IP address, browser type, device information
- Login times, pages visited, games played
- Cookies and similar tracking technologies
Communication Data
- Messages you send to customer support
- Newsletter subscription preferences
3. How We Use Your Information
We use your data for the following lawful purposes:
- To create and manage your gaming account
- To process deposits and withdrawals
- To verify your identity and prevent fraud (KYC/AML)
- To provide customer support
- To send important account notifications and promotional offers (only with your consent)
- To improve our website and games
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your data based on:
- Performance of contract (when you use our services)
- Legal obligations (gambling regulations, AML)
- Legitimate interests (fraud prevention, service improvement)
- Your explicit consent (for marketing and some cookies)
5. Sharing Your Data
We may share your data with:
- Payment service providers (PayPal, banks, etc.)
- Licensed game providers
- Regulatory authorities (when legally required)
- Professional service providers (hosting, analytics, security) who are bound by strict confidentiality
We never sell your personal data to third parties.
6. Cookies and Tracking
We use essential cookies for the website to function properly. You can manage your cookie preferences through our Cookie Settings banner.
For more details, please read our Cookie Policy.
7. Data Security
We use industry-standard security measures including:
- SSL encryption
- Firewalls and intrusion detection
- Secure data centers
- Regular security audits
8. Your Rights (DSGVO)
Under German and EU law, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at privacy@spielbank-hohensyburg.de
9. Data Retention
We keep your data only as long as necessary for the purposes described or as required by law (usually 5–10 years for gambling and financial records).
10. International Data Transfers
Your data is primarily stored within the European Union. If any transfer outside the EU occurs, we ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The new version will be posted here with the updated date. We recommend checking this page regularly.